Ordering, Payment and Shipping

Ordering

To place an order please complete the Order Enquiry form, this can be found towards the bottom each product's details page, and we will send you a shipping quote by e-mail.

When items are to be made to order we normally ask for an initial deposit of 35% of the purchase price (excluding shipping charges) with the balance payable once your goods are ready for shipment, (for further information please go to Terms and Conditions).

Payment

Credit Cards and PayPal

Payment by PayPal is accepted as is payment by credit card via PayPal.

Bank (wire) Transfer

Payments, of any amount, can be made by bank (wire) transfer in Euros, Pounds Sterling, US Dollars or Thai Baht. Payment for orders over US$200 (excluding shipping costs), by this method will receive a 5% discount off the published price. In many instances we are able to offer a higher discount for large orders involving several items. Remitting Bank's fees are payable by the Customer.

Money Orders, Cashier's Cheque, Bank Draft

Due to the time and cost involved in clearing foreign currency cheques we are only able to accept these in Thai Baht. Please note that goods will not be shipped until we have received satisfactory clearance from our Bankers.

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Shipping

Prices for small to medium sized sculptures include professional packing, fumigation of wood casing (where applicable) in wooden casing, all-risks shipping insurance, Customs clearance and some door-to-door air freight charges. Larger sculptures include costs for professional packing, fumigation of wood casing (where applicable) in wooden casing and all-risks shipping insurance.

Not included are any import duties, taxes etc. incurred at the port of entry, in some circumstances an additional charge may be made by the Carrier for Customs clearance.

Air Freight

For many countries, including most of Europe and the USA, we are able to arrange comparatively cheap rates up to 500 kgs per item. For other countries sea freight can often be a viable alternative for large items/orders. Air freight is usually on a door-to-door basis but can be arranged an a door-to-port basis.

Sea Freight

Normally recommended for large items/consignments. We are able to arrange competitive quotations for door-to-door or door-to-port shipments.

Road Freight

Available to west Malaysia, Singapore and Vietnam.

All goods shipped will carry full shipping insurance.

NOTE: You are responsible for any Customs clearance charge and import duties, taxes etc. incurred at the port of entry. You, as the importer, are also responsible for ensuring that the goods ordered are not considered as restricted or banned by the Country to which they are to be imported. We can accept no liability or responsibility for goods being refused entry, impounded or confiscated.

EU Customs info.
USA Customs info.
UK Customs info.

If you have any queries please contact us.

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